Critical Role Artificial Intelligence (AI) is Playing in Human Resource Management

AI has impacted almost every aspect of our lives-from content recommendations on Netflix and smart assistants to spam filters in our emails and facial recognition on social media, all are powered by AI. When it comes to industry, AI is slowly but steadily changing almost all business functions, and human resource (HR) is no exception.

AI has the potential to revolutionize several key HR processes and redefine employee experience by processing colossal amounts of data quickly and accurately. In this blog, we will learn how organizations can leverage AI to improve HR functions. Let’s get started.

1. Recruitment

Recruitment is an integral function of the HR department as only best-fit individuals can steer an organization in the right direction. AI algorithms can ease the search for the right candidates as they can sift through hundreds of applications to identify the applicants who match the selection criteria for a given role.

AI-driven recruitment models bypass the limitations posed by legacy application tracking systems that simply match keywords when searching for the right applications. And once a candidate has been shortlisted, AI software can administer aptitude tests to further assess their suitability for the role.

Also, AI-powered chatbots can communicate with candidates and gather information about their previous employment records, work projects, and skills. This communication can replace the first-level interactions that typically happen between candidates and HR personnel, enabling the latter to attend to more strategic issues.

2. Onboarding

Onboarding is another crucial function that the HR department is required to perform. According to a survey by GlassDoor, a robust onboarding process improves the retention of new hires by around 82%. Employees are, thus, more likely to stay with an organization if they had a great onboarding experience.

Companies can use artificial intelligence to customize the employee onboarding experience. AI-powered solutions can be used to brief employees about their job profiles, company policies, login information etc. It can also be used to identify and answer common employee questions. One of the most time-consuming activities in the onboarding process is document verification. AI-based automation systems can ease the burden off HR staff by automating the delivery and receipt of essential documents.

3. Employee Training

AI algorithms can leverage data on employees’ past job profiles and skillsets to create tailored training programs that can fill employee skill gaps. Learning analytics can track an individual’s level of understanding and the time they need to grasp concepts. This can help create highly personalized learning pathways that can train individuals at a pace and intensity they are comfortable with.

Additionally, AI can be used to provide opportunities for internal mobility to employees depending on their aspirations, skills, and open positions available within the organization. AI can be used to build solutions for mobility management that provide employee assessment, training, and recommendations on possible career pathways.

4. Employee Engagement

Organizations spend a significant amount of time and resources on training their workforce, so it’s important for them to understand what’s causing their employees to leave. And AI can play a major role here.

AI-powered employee engagement tools can gather data and decipher the reasons behind employee dissatisfaction. Likewise, AI-driven internal assessment tools can help HR personnel carry out sentiment analysis, and drive initiatives that can boost motivation such as training or reward programs.

Plus, AI can be used to automate repetitive, mundane work so that employees can have more free time to take up challenging or creative work; this can not only enhance employee morale but also help combat burnout.

5. Performance Management

AI can also help facilitate employee reviews as it can remove the discrepancies caused on account of human biases when it comes to evaluating an employee’s performance. AI models can leverage past data to identify how well an employee is performing and which areas they can improve on. This way, organizations can assess an employee’s performance more objectively.

AI can also assist in driving employee development and distribution of responsibilities. If an employee is going above and beyond what’s expected of him, AI-based tools can flag this. This way, department heads can know which individuals should be rewarded, promoted or assigned a given set of responsibilities. On the other hand, if an employee is lagging behind, the tool can recommend ways for improving productivity.

AI also help determine fair compensation for a given position; AI models can collate data on salary rates across the industry, compensation offered by similar organizations and internal payroll and analyze it to determine what compensation should be offered for a given role.

Should AI be used in HR?

So, we see how AI can help enhance HR processes and improve the employee experience. Having said that, the implementation of AI in HR does come with an array of challenges. First of all, AI requires a humongous amount of data to show accurate results, and this data has to be stored and managed properly and securely.

Organizations need to adhere to data governance guidelines when deploying AI solutions, failing which they can face legal issues. Besides, companies need additional employees to operate and maintain AI software. Add to it the need of HR personnel to strike a balance between keeping human-centric management on one hand and relying on AI-based automation on the other.

What’s important to remember is that while AI can prove to be a boon for HR professionals as it will allow them to be more productive, AI isn’t supposed to dictate the actions of the HR personnel; it’s there to only assist them. Managers should exercise discretion when taking any major decisions.

So, when deploying AI in HR, make sure to analyze your business properly and identify areas where AI could bring positive change. Also, take steps to prevent issues related to data privacy or personnel shortage to avoid problems down the line. Implemented the right way, AI could do wonders for any organization.

CellStrat-A Pioneer in AI Research and Development

An eminent AI firm, CellStrat offers a unified platform through which one can learn to develop and deploy cutting-edge AI applications. We leverage our deep domain expertise to help enterprises build AI-powered systems that can streamline their HR functions. To know more about CellStrat, click here.