Use Cases of Artificial Intelligence in Human Resource Department

Human Resource is a potential domain which can be benefitted immensely from Artificial Intelligence (AI) and Machine Learning (ML). AI can help accelerate and assist manual efforts in this field and revolutionize HR and its management system.

There could be many uses of AI in HR. Some of them are:

1. Recruitment Process — AI can help ease the recruitment process by showing potential job seekers relevant openings at organizations in line with their skills and experiences. AI and ML can also pre filter candidates based on company requirements using the data provided online. This would help the HR department save a lot of time and find a more suitable candidate for their organization.

2. Simplifying Onboarding — Onboarding is a tedious task but with help of AI, it can be a lot easier. AI can automate tasks such as providing the employee with necessary application forms and assisting them with the same. AI can also help with processes such as employee ID creation, IT equipment, updating personal and account information across multiple systems etc.

3. Robotic Process Automation (RPA) — RPA combined with AI can help reduce manual tasks such as payroll processing, compensation changes, employee data management etc. RPA can work in the background to automate tedious manual work and help in the efficient working of the HR department. It also improves the accuracy and speed of data processing and reduces operational costs.

4. Training & Development — AI and ML can be used to analyze the current skills that a candidate has and how he/she can develop those skills or maybe learn some new skills based on their work and interest by taking up courses and developmental programs. This can add value to both the employee and the organization.

5. Employee Support Chatbots — Frequently asked queries about company policy, payroll, leaves etc. can be solved by AI enabled chatbots which can provide quick and accurate responses to employees. These chatbots could further be used to register feedback or complaints from them.

6. Performance Management — AI can monitor performance in real time and hence evaluate an employee’s performance in an unbiased manner and also give quality feedback. It can also help in discovering traits, habits and behavior of top performers, match these characteristics and nudge current staff to adopt the same traits.

7. Employee Engagement — Employee engagement is a very important and time-consuming work for HR but without this, employees feel left out. With the details available about the employees, AI can help communicate with them in a personalized way. They can be suggested internal job openings based on their interest and skills. This might help in improving their efficiency over a period of time. More on how employee engagement is enabled with AI can be read here.

Contact us if you would like to get some artificial intelligence based HR tools developed.

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